RIDICULOUS,
ALWAYS-ON SUPPORT &
Managed Services

TO ENSURE YOU’RE ALWAYS ON

RIDICULOUS, ALWAYS-ON SUPPORT TO ENSURE YOU’RE ALWAYS ON

Our Always-On Support Model has one singular focus: to ensure Gatekeeper is always enforcing your power utility’s physical-entry requirements, regardless of malfunction, connectivity, or operator error. Our solutions—both hardware and software—are warrantied, proactively monitored, and fully supported, and any issues are addressed immediately to ensure maximum real-time effectiveness, all the time.

Goal: You’re never left without a working capture device.

Always-On Hardware

Our rugged-tough, industrial-grade hardware is built to continuously enforce your physical-entry requirements, no matter the location or climate.

Gatekeeper’s industrial-grade equipment is rain/weather resistant, so it keeps enforcing your physical-entry requirements outdoors. Gatekeeper’s visitor control hardware is dust and dirt resistant. Put them anywhere in your power utility. Gatekeeper’s visitor management outdoor kiosks for power utilities are climate/temperature controlled. Force 5 hardware meets military-grade durability standard for technology in the Gatekeeper Platform for power utilities. Gatekeeper’s rugged-tough hardware is tamper-resistant, to help ensure it’s always on and enforcing your visitor and contractor entry requirements.

Always-On Software

Every detail of our technology is overbuilt to ensure your physical-entry requirements are always met. From every-90-second device heartbeats to software that works with no connectivity, Gatekeeper’s advanced architecture is engineered to be always on.

Managed Services

A managed services team dedicated to your account will proactively monitor your Gatekeeper hardware and software to ensure it’s always working.

Always-On Support

Consider us your strategic partner. Any issues are addressed immediately to ensure maximum real-time enforcement, all the time.

Warranties

Up to 5-year warranties on most hardware and software, including bug and detection support.

Continuous Improvements

Building on our rich history in solving complex integration problems for Fortune 100 companies, we’ll always innovate around ever-changing customer- and industry-specific needs. You’ll benefit from continuous roll-outs of agile innovations that work to enforce new requirements, mitigate new risks, and drastically reduce your physical-entry risk.

Our Commitment
to Your Compliance Success

We’re not the cheapest solution on the market.
We’re the best.

Force 5’s managed services and support means your visitor management is always on to enforce your utility’s physical entry requirements.
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We won’t provide half-baked solutions that don’t work in every location.

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We won’t solve only part of your problem.

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We won’t leave you hanging when something breaks.

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We won’t tell your IT team, “Good luck.”

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We’ll always know at least as much as you around the regulations and policies you need to enforce.

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We take the safety and security of your physical locations at least as seriously as you do—and maybe more.

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Overbuilt Software. Industrial Hardware. Always-On Support.

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